14.
How many e-mail accounts can I have?
As many
as your disk space allows. When building new e-mail accounts,
you can set a disk space quota.
15.
How do I make subdomains?
Create
a subdomain using the CPanel, for example subdomain.domain.com.
Then upload your files to the /subdomain/ folder in your public_html
folder.
16.
What are the rules?
Click here.
17.
Do you sell/share my information?
We never
release user information, unless required to by a court.
18.
Do you support FrontPage Extensions?
Yes, but
I don't use FrontPage, so I can't offer much help on this one.
I believe you can just install FrontPage extensions from the
CPanel's advanced options.
If this
doesn't work, I can try installing it from my administrator
account. E-mail hosting@adomainwithaverylongname.com as a last
resort.
19.
How can I get help with the Control Panel?
Click "documentation"
at the bottom of the control panel once you log in. Or, you
can click here.
20.
My outgoing mail server (SMTP) gives me an error.
Make sure
the server is set correctly (to mail.yourdomain.com) in your
e-mail client.
If your
server is set correctly, and it still doesn't work, your internet
service provider may be blocking you from using the server.
In a (misguided, I think) effort to fight spam, some ISP's will
force you to use their server only. Using the ISP's mail server
for outgoing messages should fix the problem. Contact your ISP
for instructions.
(If you're
dead set on using your own SMTP server, you can log into your
CPanel and use the webmail interface to get around your ISP's
policy.)
Known ISP's
with this policy include Earthlink and NetZero/Juno.
21.
I got in over my head. I don't know how to make a website. Help!
This service
is not meant for beginners. You probably should have gone to
a site like Geocities.com
and used their "easy building" software. It's not
too late to do that, either. But remember, your hosting fees
are non-refundable.
If you
still want to use this service, here's what you do:
First,
seriously consider using a service like blogger.com.
By giving them your FTP information (see questions 4 and 5),
you can automatically build a pretty cool website without writing
any code.
No matter
how you choose to build the site, you'll need to have a domain
name. Go to a registrar, like Dotster.com, and buy a domain
name. While you're buying the domain, use our name servers to
point the domain name to our server. Please make sure we've
already confirmed that there's an account available for you.
If not, you'll wind up with a domain and no place to host it.
| Name
server |
IP
address |
| ns1.adomainwithaverylongname.com |
65.193.180.63 |
| ns2.adomainwithaverylongname.com |
65.193.180.64 |
Once the
domain is set up, it'll take about 2 days for it to be useable.
This is because the new domain has to spread throughout the
world.
If you're
not going with a service like blogger, here's how to make your
own site.
After your
domain is ready, there are two more steps to making websites.
First,
you make pages that contain "links."
There are many places online that teach you how to make webpages.
Go to Yahoo and search for HTML tutorials.
There are
also programs, called "HTML editors" that can make
the pages automatically. Newer versions of Microsoft Word can
save documents as webpages. Webpages usually end with .htm or
.html. If you're just starting out, you should make a single
page website to get a feel for it. One of your pages should
be named index.html. This page will be the first one people
will see when they go to your domain.
Secondly,
use an FTP program (find one at Download.com
by searching for FTP) to send the files to the server.
Use your
domain name (without the www) as your server, and put in your
username and password. Then put your webpages in the /public_html/
folder.
Ta-da!
You now have a website. Good luck. Making pages can be tough
when you're starting out, but the feeling you get knowing that
the whole world can see your work makes everything worthwhile.
You're
on your own now.
22.
I received an e-mail telling me that a message was blocked because
of an "unsafe attachment." What's going on?
Like most
hosts, we block certain attachments from going through our mail
servers. This prevents viruses from spreading through our mail
servers; a problem that can bring down our servers and cause
millions of dollars in damages. This setting cannot be changed
for any reason.
However,
there's a way around it. Tell your friend to zip the file, and
resend it to you. Then unzip it, and enjoy. Please be very careful,
because these type of files can be extremely dangerous.
File types
blocked include:
ad[ep]
ba[st]
chm
cmd
com |
cpl
crt
eml
exe
hlp |
hta
in[fs]
isp
jse?
lnk |
md[be]
ms[cipt]
pcd
pif
reg |
scr
sct
shs
url
v |
b[se]
ws[fhc] |
23.
My XMB messageboard gives an error when I try to edit a post,
or lookup an IP. How do I fix this?
This
is due to a bug in the messageboard software. A fix is available.
Go
into the administration control panel, choose "Templates"
and change the [pid] to [2] in the following 4 templates:
viewthread_post_edit
viewthread_post_ip
viewthread_post_report
viewthread_post_repquote